How your handcrafted pieces make it safely to your door.
Last Updated: May 5, 2026
Thank you for visiting and shopping with Green Thumb Guys LLC. The following terms outline our shipping and delivery policy for all orders placed through our website, www.greenthumbguys.net.
Most standard orders are processed within 1–3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification the moment your order has shipped. Please note that if we experience a high volume of orders or run into unexpected delays like extreme weather or supply shortages, processing times might be slightly extended.
Shipping charges for your order will be calculated and clearly displayed at checkout. Delivery estimates will vary depending on your location and the shipping method you choose. Our typical delivery times are:
While we do our best to get your pieces to you quickly, occasional delivery delays can happen due to carrier issues or unforeseen circumstances.
Once your order is on its way, you will receive a shipment confirmation email containing your tracking number(s). Please allow up to 24 hours for the tracking information to become active in the carrier's system.
At this time, we currently ship only within the United States. If you have an international shipping inquiry, please reach out to us before placing your order to see if we can accommodate it.
If you choose local pickup at checkout, we will send you an email notification as soon as your order is ready. When you arrive to collect your items, please bring your order confirmation email and a valid ID.
We take exceptional care packaging every handcrafted piece before it leaves our hands. However, if your order arrives damaged, please contact us directly within 48 hours of delivery through our Questions & Orders page at greenthumbguys.net/questions.html. Include your order number along with photos of both the damaged item and the original packaging so we can make it right as quickly as possible.
For lost packages, please contact us through our Questions & Orders page at greenthumbguys.net/questions.html with your order number and we will work with the carrier on your behalf to resolve the situation.
It is your responsibility to provide an accurate shipping address at checkout. If an incorrect address is entered and the package is returned to us, you may be responsible for the additional shipping costs to resend it.
If you have any questions about this Shipping Policy or the status of your order, we are always here to help: