Refund Policy
Effective Date: October 29, 2025
Last Updated: October 29, 2025
All Sales Are Final
At Green Thumb Guys, we value your business and strive to provide high-quality products and services. Please note that all sales are final. Once an order has been placed and payment has been processed, no refunds, returns, or exchanges will be issued.
We encourage you to carefully review your order before finalizing your purchase to ensure accuracy.
Exceptions (If Applicable)
While we do not generally offer refunds, we may provide a replacement, store credit, or partial refund under limited circumstances, such as:
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The item you received was damaged or defective upon delivery.
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You received the wrong item due to our error.
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Your order was lost or never delivered (as verified by the shipping carrier).
To qualify for review under these exceptions, please contact us within 48 hours of delivery and include:
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Your order number
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A description of the issue
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Photos showing the problem (if applicable)
Each case will be evaluated individually, and we reserve the right to deny refund or replacement requests that do not meet our criteria.
No Refunds on:
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Change of mind after purchase
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Failure to read product descriptions
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Customer errors in shipping address or order details
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Sale or clearance items
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Gift cards or promotional items
Cancellations
Orders cannot be canceled once they have been placed and payment has been processed.
If an order was placed in error, please contact us immediately — we may attempt to assist before fulfillment, but cancellation is not guaranteed.
Contact Us
If you believe you are eligible for a refund under the exceptions listed above, please contact us at:
Green Thumb Guys
📍 7507 S Jefferson St, Midvale, UT 84047, USA
📧 [Insert customer support email]
📞 (801) 637-1063
Policy Acknowledgment
By completing a purchase through our website, you acknowledge that you have read, understood, and agree to this Refund Policy.